Student Tech Support Resources @ Sierra College

Students: The resources below are the most common troubleshooting issues we assist with. If you need additional assistance beyond the information listed here, please contact us for help as soon as possible.

Click here to chat with Student Tech Support

Click here for more Tutorials and Guides

Canvas

Canvas

To get started with Canvas, please watch this 13 minute tutorial video.

It is imperative that you to take the following steps on your personal device so Canvas will work for you:

Use a compatible browser
Disable pop-up blockers
Allow cookies for sierra.instructure.com in your browser

For additional Student Tech Support tutorials using Canvas, please visit the Student Tech Support webpage or Canvas shell. Additional video tutorials include:

Honorlock

Test proctoring in Canvas is done by a program called Honorlock. All students taking tests proctored by Honorlock must use the Google Chrome browser and Honorlock Chrome extension.

Honorlock requirements:

OPERATING SYSTEM: Windows 10, macOS 1013 or newer, and Chrome OS (Chromebooks)
BROWSER: Google Chrome, only
INTERNET SPEED: 1.5 Mbps download, 750 Kbps upload at a minimum

For more information and support for the Honorlock extension, please contact Honorlock student support: https://honorlock.com/students (email and chat options are available 24/7/365). Sierra College Student Tech Support is not able to troubleshoot Honorlock - please contact them directly.

The following are links to their help articles if you are able to self-remedy the issue rather than wait to connect with support:

Microsoft Office 365

Microsoft Office 365

Current students are fully licensed to use the Microsoft 365 suite of applications and can download the suite of applications on their personal devices using these instructions.

Chromebook users, please use this link to access Microsoft Office 365.
Windows 11 users, please use these instructions to switch out of S mode before attempting any of the steps below.
Mac users, you will not be able to install/download all the MS365 applications. If you need access to an application that Apple is unable to run, please use the Remote Lab instructions in the next section to remotely connect to a Windows environment on campus.

Log-in to your MySierra account and click the "Check My Email" link

Once clicked, you will be taken to your Microsoft Outlook account

Click the application launcher icon (9 dots that make a box) located in the upper left corner of your screen

You will see a drop-down menu with all the Microsoft apps available to you. But, we're looking for the Office 365 link. It's located in the top-right of that drop-down menu. You can see an example below.

Once you click that link you will be taken to the Microsoft Office 365 Dashboard where you'll find the link to download and install Microsoft Office 365 to your computer. Look to the far right side of your screen this time.

Outlook for Android

Click on that link and follow the prompts to download and install Microsoft Office 365.

OneDrive

OneDrive is your cloud storage through Microsoft, much like Google Drive, but with a lot more storage. Students have 1T (that's one terabyte) of storage, for free, using OneDrive.

You can access OneDrive anywhere you have an internet connection, so you don't have to worry about carrying your flash/thumb drive around for your homework. You can use the same steps above, clicking on the app launcher icon to use OneDrive, or you can take the following steps:

Login with your Sierra College email address on Microsoft's login page: portal.office.com

On the next page, enter your Sierra College username (not the full email address) and password

mySierra login screen requiring username and password

The Microsoft Dashboard will open. Click on the app launcher (9-dot) icon in the upper left corner of your screen, then click on OneDrive.

MS365 app view from application launcher

FUN FACT! Did you know you can submit OneDrive files in Canvas? Ever see this option when submitting your homework? Try it out - it's super easy!

OneDrive tab on file submission screen for Canvas

Remote Computer Lab

Remote Computer Lab

Some classes at Sierra College require the use of Microsoft Office 365, Adobe Creative Cloud or other software. Most course-required software is installed on the computers in the Learning Commons labs.

If you have a Mac or Chromebook, you may not be able to access the version of software required for your classes.
If you are not able to come to campus to use our software, connect from home using the remote lab.

While using the remote lab, please be aware of the following:

Each time you login to the remote lab, you will be connected to a remote computer at random. You may need to download files from your Canvas class, but as you complete your assignment(s), please save your files to OneDrive (see instructions in the Microsoft Office 365 accordion above) or Adobe Library to save files, or submit them directly to Canvas.
Microsoft Access database files do not save properly to cloud storage, like OneDrive. It is best to physically use a PC (non-Mac, non-Chromebook) for Microsoft Access.

How to Connect

To access the Learning Commons lab computers, go to https://myaccess.sierracollege.edu

Click on Apporto Cloud

Click on the App Store icon as shown below

Next, click on the Launch button for the RC-LR205 Windows Lab

When you see the following screen (as you would in the Learning Commons lab), login with your mySierra username and password. It may take several minutes to get logged into a computer after your enter your username and password.

Once logged in, use the workstation as you would be regularly in the lab, without printing.

NOTE: To use Microsoft applications while connected to the remote lab, you will need to sign in with your Sierra College username and password when first opening a Microsoft application.

Laptops for Students

Loaner laptops are available for currently enrolled students. Loaner laptops are available at Rocklin, NCC and TTC through the Library. Students can borrow a laptop for their educational needs starting on the first day of the semester. Loans are for the semester only and must be returned at the end of the term. Library locations and hours are listed here: https://www.sierracollege.edu/library/hours-and-locations/

Additional Resources and Tutorials

For additional tech support resources and tutorials, please visit the following:

Student Tech Support Webpage: www.sierracollege.edu/studenttech
Student Tech Support Canvas shell: https://sierra.instructure.com/courses/347466/pages/tutorials-and-guides
Student Success Workshops: https://sierra.instructure.com/enroll/F4YDTF

Contact Student Tech Support

If you need help with technology used at Sierra College, please contact Student Tech Support right away. Technology does not self-remedy - let us help you!

PHONE: (916) 660-7777

EMAIL: studenttechsupport@sierracollege.edu

LIVE CHAT: www.sierracollege.edu/studenttech or from the Canvas Help menu!

Want to learn more? Join us for a Student Success Workshop!